Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

Does OG pay for return shipping?

We provide a shipping label for all returns, exchanges and warranties as a courtesy. Please note that for returns and exchanges, we do not cover the cost of shipping and the amount will be deducted from the total refund/store credit amount. 

For warranties, we cover the cost of shipping. 

How soon will I get my refund?

Once your items are received and inspected, you can expect your refund within 5-7 business days. During the holiday and high-volume seasons, please allow 7-10 business days. 

What is the Return/Exchange/Warranty time period?

  • Items delivered in the last 14 days are eligible for a refund.
  • Items delivered in the last 30 days are eligible for an exchange or store credit.
  • Items delivered in the last 1 year are eligible for a warranty replacement (if applicable).

Can I return an item if I'm outside the United States?

Yes but international orders are handled differently. Please contact returns@originalgrain.com for additional instructions if you are outside the United States. 

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